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Return/Refund Policy

What is returnable?

All art, wallpapers, prints, lip sculptures, and jackets are custom-made and non-returnable and non-refundable. 

Please open your art as soon as it arrives, you will have 5 days to report any damage. If you do not report damaged art within 5 days of receipt, you forfeit the possibility of a replacement.

Sale items are final and non-refundable. 

All other products can be returned and sent back within 10 days of receipt for a full refund. Customers are responsible for return shipping costs. 

Once we receive your returned item, it can take up to 14 days to process. Upon approval, your refund can take about 2-7 business days to reflect on your form of payment. We try to process your return as fast as possible.

How to send a return

To return an item, please email lex@lipsticklex.com for a return authorization number. We cannot accept returns without an authorization number. 

All merchandise should be in its original condition with its proper packaging and your receipt. Upon receipt of return items, LIPSTICK LEX, LLC, reserves the right to deny refund if the merchandise does not meet the return policy requirements. Please allow 2 weeks for us to receive your return package.  All refunds to credit cards will appear within 1 - 2 billing statements.

All returns should be shipped to:

LIPSTICK LEX
6115 Clark Center Avenue - Unit B
Sarasota, FL 34238